Welcome to doorstepmat. These Terms of Service govern your use of our website and the purchase of products from doorstepmat. By placing an order, you agree to be bound by these terms.
- Orders and Fulfillment
Orders are processed and prepared for dispatch from our London-based facilities. Once your order is processed, you will receive confirmation via the email address provided at checkout. We utilize established international carriers, including DHL, FedEx, and UPS, to facilitate delivery. - Shipping and Tracking
Standard delivery typically requires 5 to 10 working days. We provide automated tracking notifications to the email address provided at the time of order to keep you informed of your shipment’s progress through key transit nodes.
If a delivery exceeds the expected timeframe, we will initiate an inquiry with the carrier. Depending on the outcome of this investigation, we will determine the appropriate remedy, which may include a replacement or a refund of the order value. - Risk of Loss and Ownership
In accordance with applicable consumer protection laws, the risk of loss or damage to the goods remains with doorstepmat until the goods are physically received by the consumer or by a third party indicated by the consumer for this purpose. Ownership of the goods transfers to you upon physical delivery. - Right of Withdrawal (EU and UK Customers)
Under the EU Consumer Rights Directive and the UK Consumer Rights Act, customers located in the UK and the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receipt of the goods, without providing a reason.
To exercise this right, please notify us via email at entrance@doorstepmat.com. Once your notice of withdrawal is received, we will provide instructions for the return of the item. Customers are responsible for the direct costs of returning the goods. - Damaged or Defective Goods
We strive to ensure our items arrive in optimal condition. If you receive an item that is defective or damaged, please contact our support team at entrance@doorstepmat.com within a reasonable timeframe.
To expedite your request, please provide photographic evidence of the damage. Upon verification, we will proceed with a refund or a replacement. In cases of verifiable damage, the return of the item is not required. - Limitation of Liability
To the maximum extent permitted by law, doorstepmat shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability for any claim shall not exceed the amount paid for the specific item that is the subject of the claim. - Changes to Terms
We reserve the right to amend these Terms of Service at any time. Changes will be effective immediately upon posting to this website. Continued use of our site following any amendments constitutes your acceptance of the revised terms. - Contact Information
For any questions regarding these terms, please contact us:
Company: doorstepmat
Email: entrance@doorstepmat.com
Telephone: +44 20 3769 5482
Registered Office: 27 Old Gloucester Street, London, England, WC1N 3AX, United Kingdom