Payment Methods
What payment methods do you accept?
We accept a variety of payment methods to facilitate your purchase, including:
Visa
Mastercard
American Express
Digital wallets, including those enabled via mobile payment services.
All transactions are processed in a secure environment. Please ensure that your billing information is accurate to avoid any processing delays.
Shipping and Delivery
How is my order shipped?
We partner with established international carriers, including DHL, FedEx, and UPS, to deliver your orders.
What is the estimated delivery time?
Standard delivery typically requires 5 to 10 working days. Upon dispatch, arrival at transit hubs, and local delivery, we automatically send tracking notifications to the email address provided at the time of your order. This allows you to monitor the status of your shipment.
What happens if my order is delayed?
If a delivery exceeds the expected timeframe, we will initiate a formal inquiry with the relevant carrier. Based on the findings of this investigation, we will determine the appropriate resolution, which may involve a replacement or a refund of the order value.
Returns and Refunds
What is your policy on returns?
Under the EU Consumer Rights Directive and the UK Consumer Rights Act, customers in the UK and European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receipt without providing a reason. To initiate this process, please contact our team via email at entrance@doorstepmat.com to receive return instructions.
What if my item arrives damaged or defective?
We strive to ensure all items are received in proper condition. If you receive an item that is defective or damaged, please contact our support team via email at entrance@doorstepmat.com as soon as possible.
To assist in a prompt resolution, please provide photographic evidence of the item. Upon verification, we will proceed with a refund or a replacement. For verified damaged goods, the return of the physical item is not required.
Contact Us
How can I reach customer support?
For any further inquiries, please contact our team:
Email: entrance@doorstepmat.com
Telephone: +44 20 3769 5482
Registered Office: 27 Old Gloucester Street, London, England, WC1N 3AX, United Kingdom