At doorstepmat, we are committed to ensuring that your order is processed and dispatched with diligence. This Shipping Policy outlines our operational procedures for deliveries to customers within the United Kingdom, Europe, and the United States.
- Origin of Dispatch
All orders are prepared and dispatched from our registered facility located at:
27 Old Gloucester Street, London, England, WC1N 3AX, United Kingdom. - Shipping Partnerships and Transit Times
We collaborate with established international carriers, including DHL, FedEx, and UPS, to facilitate the delivery of our products.
Estimated Delivery Time: Please allow 5 to 10 working days for your order to reach its destination.
Tracking Notifications: To ensure you are informed of your order’s progress, we provide automated tracking updates. Notifications will be dispatched to the email address provided at the time of order at key transit intervals, including dispatch, arrival at carrier hubs, and final local delivery. - Handling of Delivery Delays
While we work closely with our carrier partners to maintain efficient delivery schedules, unforeseen logistical variables may occasionally impact transit times.
Should a delivery exceed the standard timeframe, we will initiate a formal inquiry with the relevant carrier to locate the shipment. Following the conclusion of this investigation, we will determine the appropriate course of action, which may include a replacement shipment or a refund of the order value, depending on the specific circumstances of the delay. - General Provisions
Accuracy of Information: Please ensure that the shipping address provided at checkout is accurate. We cannot be held liable for delays or delivery failures resulting from incorrect or incomplete address information provided by the customer.
Operational Updates: We reserve the right to update our shipping procedures and carrier partnerships as necessary to maintain our service standards and comply with regulatory requirements. - Contact Information
For questions regarding your shipment or our shipping procedures, please contact our support team:
Email: entrance@doorstepmat.com
Telephone: +44 20 3769 5482
Registered Office: 27 Old Gloucester Street, London, England, WC1N 3AX, United Kingdom